Turn feedback into decisions

No one likes
boring surveys
So we built a dialogue instead

  • One open question. No forms.
  • See what to keep and what to fix.
  • Know what can’t wait.
Customer survey · page 1 of 6 Rate your visit ☆ ☆ ☆ ☆ ☆ Would you recommend us? Email address (required) Mittag Canteen · live No app · no name Praise Problem Urgency Filed under No alert · nothing serious to escalate Phone alert sent to your named operator Pilot

01If you’re answering

Straight to the point.
Then it lets you go.

Imagine you just had lunch at your company canteen. This is the real survey. Answer it as you would.

  1. One open question

    No stars, no scales, no form. You answer in your own words.

  2. It follows your lead

    Mention the queue, and the next question is about the queue.

A working survey, not a mock-up. What you write is kept as demo feedback, and it never asks who you are.
  1. It stops when your point is clear

    Four answers at most. Often one or two.

  2. You see that you were heard

    At the end, it shows you what it understood, in your words.

02For your team

Their words in.
Your priorities out.

Quanamo’s AI reads every answer the way it was written, splits it into praise, problem and urgency, and files it under the right item, site and event.

Illustrative answers from example canteens and events.

See how it learns your business

Before anyone answers

It knows your business before anyone answers.

Paste your menu, event programme or schedule, in whatever format you already use. Quanamo picks out everything your guests can have an opinion about. Nobody has to build a list of categories.

What you paste

MITTAG CANTEEN · Nordwerk Zürich Tuesday 23.09 — lunch 11:30–14:00 Menu 1 Mushroom risotto, parmesan, rocket ...... 12.50 Menu 2 Beef ragù lasagne + side salad .......... 13.90 VEGAN Chickpea & sweet potato curry, basmati .. 11.80 Soup of the day: roasted tomato (+2.50) *** Dessert: lemon tart *** Coffee bar 07:30–15:00 · terrace open if dry

What Quanamo picks out

Items
  • Mushroom risotto
  • Beef ragù lasagne
  • Chickpea curry
  • Tomato soup
  • Lemon tart
  • Coffee bar
  • Terrace
Site
  • Mittag Canteen
Event
  • Tuesday lunch, 23 September

New topicCard payment

Nobody listed it. Guests brought it up, so it appears by itself: The card reader was down again.

“The risotto was excellent.”

Filed underMushroom risottoMittag CanteenTuesday lunch

What you paste

FUTURE OF WORK SUMMIT — Day 2 Congress Hall, Zürich 09:00 Opening keynote: “Work after the office” (Hall A) 10:15 Panel — Hybrid teams that actually work | Room 3 11:30 Workshop: better meetings (bring a laptop!) · Room 5 12:30 Lunch & networking, foyer 14:00 Fireside chat with the finance panel — Hall A

What Quanamo picks out

Sessions
  • Opening keynote
  • Hybrid teams panel
  • Better meetings workshop
  • Lunch & networking
  • Fireside chat
Sites
  • Hall A
  • Room 3
  • Room 5
  • Foyer
Event
  • Future of Work Summit, Day 2

New topicWi-Fi

Nobody listed it. Guests brought it up, so it appears by itself: Couldn’t get on the Wi-Fi all morning.

“I couldn’t hear the panel from the back.”

Filed underHybrid teams panelRoom 3Summit, Day 2

What you paste

LAKESIDE OPEN AIR / SAT gates open 17:00 MAIN STAGE 19:30 support act 21:00 headliner THE TENT DJ sets till 01:00 Food court (6 trucks) closes 23:30 Shuttle bus → station every 20 min, last 01:10

What Quanamo picks out

Items
  • Support act
  • Headliner
  • DJ sets
  • Shuttle bus
Sites
  • Gates
  • Main stage
  • The Tent
  • Food court
Event
  • Lakeside Open Air, Saturday

New topicDrinking water

Nobody listed it. Guests brought it up, so it appears by itself: No free water anywhere near the stage.

“The sound was too quiet at the back.”

Filed underHeadlinerMain stageSaturday

Illustrative examples

Praise, problem, urgency

One answer.
Nothing averaged away.

A star rating turns “great food, terrible queue” into three stars and tells you nothing. Quanamo keeps what works, what’s broken and how urgent it is as three separate readings, and you make the call. Urgency is tracked apart from unhappiness, so a calm report of a wet floor outranks a grumpy one about cold soup.

“The risotto was excellent, but the queue took fifteen minutes.”

Read by Quanamo AI

Praise
FoodMushroom risotto
Problem
QueueFifteen-minute wait
Urgency
Normal

“The soup was cold and far too salty. Really disappointing.”

Read by Quanamo AI

Praise
NoneNothing positive mentioned
Problem
SoupCold, too salty
Urgency
Normal

“Lunch was nice, thanks. The floor by the salad bar is wet though, someone nearly slipped.”

Read by Quanamo AI

Praise
LunchNice, thanks
Problem
Wet floorBy the salad bar
Urgency
Critical · Safety
Calm, but critical Unhappy, but it can wait Queue Cold soup Wet floor How unhappy → How urgent →
Urgency and unhappiness are measured separately.

No alert. Nothing here is serious enough to flag.

Quanamo · now

Critical · Mittag Canteen

“The floor by the salad bar is wet, someone nearly slipped.”

Serious reports, such as safety or hygiene, are flagged. In a pilot, a named operator gets a phone alert.

Illustrative examples

Hear it in their words,
not in stars.

Try the survey as a guest

Ask your feedback

Ask a plain question. Check the answer.

The answer counts across all your feedback, not a sample. Full totals stay apart from example quotes, and the original words are one click away.

  • It only uses the sites, events and dates you’re allowed to see.
  • When the evidence is thin, it tells you instead of guessing.

Using Mittag Canteen Kantine Ost 22–28 September Kantine Genf · not in your access

Too early to tell.

Only 6 answers mention the vegan curry this week. That’s not enough to say whether it works, so you see what those guests said instead.1

Full count · all 1,214 answers

  • Vegan curry6 mention it · 4 positive · 2 negative

Thin evidence. Ask again next week.

Examples · not the count

1 Lovely curry, but a bit too spicy for me. Open the conversation

Nice to finally have a proper vegan option.

Illustrative data

Original conversation

Mittag Canteen · Tuesday 23 September, 12:41

  1. How did it go today?
  2. The risotto was excellent, but the queue took fifteen minutes.
  3. You mentioned the queue. What made it take so long?
  4. Only one till was open at quarter past twelve.

What we understood · shown to the guestYou loved the risotto. The queue took fifteen minutes because only one till was open.

Original conversation

Kantine Ost · Wednesday 24 September, 12:10

  1. How did it go today?
  2. Really good lasagne today, best in weeks.

What we understood · shown to the guestThe lasagne was really good today, the best in weeks.

The point was clear after one answer, so the conversation ended there.

Original conversation

Mittag Canteen · Thursday 25 September, 12:52

  1. How did it go today?
  2. Lovely curry, but a bit too spicy for me.
  3. What would have made the curry right for you?
  4. A milder version, or yoghurt on the side.

What we understood · shown to the guestYou liked the curry but found it too spicy. A milder version or yoghurt on the side would help.

03Both sides

Safe to be honest.

If you’re answering

No app. No account. No name.

Just a QR code or a link. The survey shows the company’s own logo and colours, in your language.

Mittag Canteen

How did it go today?

QR code that opens the live demo survey

Scan to answer · No app, no account, no name

This code works. Scan it with your phone to answer the demo survey.

For your team

Past answers stay as they were.

What each person was asked, and the context the AI had, is kept exactly as it was. Later edits never rewrite past answers.

Your menu today

Version 3 · Mushroom risotto, Beef ragù lasagne, Chickpea curry

Answer kept on Tuesday 23 September, 12:41

Asked
How did it go today?
Answered
“The risotto was excellent, but the queue took fifteen minutes.”
Asked
You mentioned the queue. What made it take so long?
Context the AI had
Menu version 3 · Mushroom risotto, Beef ragù lasagne, Chickpea curry

Kept as it was

Put one question
on the table.

Answer the live survey as a guest. It usually takes one or two answers. Then picture every table, session and site you run asking the same.